Terms of Use

1. Purpose of the Website

The Website is a digital information and booking-request platform for Orvencourtstay, a physical hotel-casino property located in Devonport, Australia. Its purposes are to:

• provide general information about the property, its facilities and services;
• allow visitors to submit accommodation reservation requests;
• publish rates, promotions and venue information; and
• offer responsible gaming guidance and related resources.

The Website does not host, facilitate or offer any form of online wagering, online gaming or remote gambling. All gaming and wagering activities take place exclusively at the physical Orvencourtstay premises in Devonport, Australia, and are subject to the applicable conditions of entry, property rules and all relevant Australian laws and state regulations in force at the time of your visit.

2. Permitted Use

2.1 Authorised Use

You may access and use the Website solely for lawful, personal and non-commercial purposes consistent with the Website's stated purpose. Permitted activities include browsing information, submitting reservation requests and downloading materials expressly made available for download.

2.2 Prohibited Conduct

You must not, and must not attempt to:

• use the Website for any unlawful purpose or in a manner that violates any applicable Australian federal, state or territory law or regulation;
• transmit, upload or otherwise introduce any virus, malware, ransomware, spyware or other harmful or disruptive code;
• attempt to gain unauthorised access to any part of the Website, our servers, databases or connected systems;
• use automated tools (including scrapers, bots, crawlers or scripts) to extract data from the Website without our prior written consent;
• reproduce, redistribute, sell, sublicense or commercially exploit any content on the Website without our express written authorisation;
• impersonate any person or entity or misrepresent your affiliation with any person or entity;
• post, transmit or disseminate any content that is defamatory, harassing, discriminatory or otherwise objectionable;
• interfere with or disrupt the integrity or performance of the Website or any infrastructure connected to it; or
• circumvent, disable or otherwise interfere with any security or access-control feature of the Website.

2.3 Compliance with Laws

Your use of the Website must comply at all times with the Competition and Consumer Act 2010 (Cth), the Australian Consumer Law, the Privacy Act 1988 (Cth) and all other applicable Commonwealth, state and territory legislation. You are solely responsible for ensuring that your use of the Website is lawful in the jurisdiction from which you access it.

3. Intellectual Property

3.1 Ownership

All content on the Website — including but not limited to text, graphics, photographs, logos, icons, audio clips, digital downloads, data compilations, software and the overall arrangement and presentation of such content — is the property of or its content suppliers and is protected by Australian and international copyright, trade mark, and other intellectual property laws.

3.2 Limited Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and view the Website content for personal, non-commercial use only. This licence does not include the right to:

• reproduce, modify, adapt, translate or create derivative works from any Website content;
• republish, upload, post, transmit or distribute any Website content by any means;
• sell or otherwise commercialise any Website content; or
• remove, alter or obscure any copyright, trade mark or other proprietary notice.

3.3 Trade Marks

The name Orvencourtstay, the Feltorianpokerclub name, associated logos and all related marks are trade marks of . Nothing in these Terms grants you any right to use our trade marks, service marks, logos or trade names without our prior written consent.

3.4 User-Submitted Content

If you submit any content to us (for example, through an enquiry form or review), you grant us a worldwide, royalty-free, perpetual, irrevocable licence to use, reproduce, modify, publish and display that content in connection with the operation of our business and the Website. You warrant that you hold all necessary rights to grant this licence and that the content does not infringe any third-party rights.

4. Reservation Requests, Rates and Booking Terms

4.1 Nature of Reservation Requests

Submitting a reservation request through the Website constitutes an offer to book accommodation at Orvencourtstay in Devonport. A binding reservation is formed only when we issue you a written confirmation (by email or other written means) accepting your request. Until such confirmation is issued, no contract for accommodation exists between you and us.

4.2 Accuracy of Information

You must provide complete, accurate and current information when submitting a reservation request. We reserve the right to cancel any reservation made on the basis of inaccurate or misleading information without liability to you beyond the return of any prepaid amounts.

4.3 Rates and Pricing

All rates displayed on the Website are in Australian Dollars (AUD) and are inclusive of the Goods and Services Tax (GST) where applicable, unless expressly stated otherwise. Rates are subject to availability and may change without notice prior to a confirmed booking.

4.4 Cancellations and Modifications

The cancellation, modification and refund terms applicable to your reservation will be set out in your written booking confirmation. You should read those terms carefully before completing your reservation request. We reserve the right to apply cancellation fees where provided for in the confirmed booking terms.

4.5 Right to Refuse or Cancel Bookings

We reserve the right to decline any reservation request or to cancel a confirmed reservation at our reasonable discretion, including where we have reasonable grounds to believe a reservation has been made fraudulently, in breach of these Terms or in breach of applicable law. In the event of cancellation by us without fault on your part, we will refund any prepaid amounts in full.

4.6 Australian Consumer Law

Nothing in these Terms limits, excludes or modifies any consumer guarantee, right or remedy that you hold under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other non-excludable statutory right. To the fullest extent permitted by law, any liability we may have for a failure to comply with a consumer guarantee is limited to re-supplying the relevant services or paying the cost of having those services re-supplied.

5. Age Restriction

The Website is intended for use by persons who are aged 18 years or over. You must be at least 18 years of age to submit a reservation request or to access or use any gaming or wagering facilities at the physical Orvencourtstay property.

By using the Website, you confirm that you are at least 18 years of age. If we have reasonable grounds to believe that a user is under 18, we may terminate that user's access to the Website and cancel any associated reservation request without notice.

Entry to the casino areas of the Orvencourtstay property is strictly restricted to persons aged 18 years and over. Valid photo identification may be requested at any time on the premises in order to verify age. Conditions of entry are enforced in accordance with applicable Tasmanian gaming legislation and our venue policies.

6. Responsible Gaming

6.1 Our Commitment

Orvencourtstay is committed to the promotion of responsible gaming practices at its physical premises in Devonport, Australia. We recognise that gaming should be an enjoyable leisure activity and we are committed to providing a safe and responsible environment for all guests who choose to participate.

6.2 Staying in Control

We encourage all guests to approach gaming as entertainment. Consider the following responsible gaming principles:

• Set a budget before you begin and do not exceed it.
• Set a time limit on your gaming activity.
• Never chase losses.
• Do not game when you are distressed, fatigued or under pressure.
• Balance gaming with other leisure activities.
• Understand that the outcome of gaming is based on chance.

6.3 Self-Exclusion

If you are concerned about your gaming behaviour or the gaming behaviour of someone you know, self-exclusion options are available. The Tasmanian Gaming Commission administers self-exclusion arrangements in Tasmania and publishes guidance on how to access these arrangements on its official website. Our staff at the property can also assist you in understanding the self-exclusion process.

6.4 Support Resources

Independent support and information are available from the following publicly accessible services:

• Gambling Help Online — a free national service providing information and support: www.gamblinghelponline.org.au
• Gambling Help Hotline — 1800 858 858 (free call, available 24 hours a day, 7 days a week)
• Tasmanian Gaming Commission — publishes responsible gaming information, complaint pathways and self-exclusion guidance at www.treasury.tas.gov.au/liquor-and-gaming

6.5 Minors and Gaming

Persons under 18 years of age are strictly prohibited from participating in any gaming or wagering activity at our premises. If you are aware of a minor attempting to access gaming facilities, please notify our staff immediately.

7. External Links

The Website may contain hyperlinks to third-party websites or resources. These links are provided for your convenience and information only. We have no control over the content, accuracy, availability or practices of any linked third-party website and we do not endorse, sponsor or approve any linked website or the products or services described on them.

You access linked third-party websites entirely at your own risk. We accept no responsibility or liability for any loss or damage arising from your access to or use of any linked third-party website or its content. We recommend that you review the terms of use and privacy policy of any third-party website you visit.

Any third-party websites that link to the Website do so without our endorsement or authorisation. We reserve the right to require any third party to remove a link to our Website at any time.

8. Website Availability

We endeavour to make the Website available on a continuous basis; however, we do not guarantee uninterrupted, error-free or secure access to the Website. The Website may be temporarily unavailable due to:

• scheduled or emergency maintenance;
• technical failures affecting our systems or third-party infrastructure;
• events outside our reasonable control, including telecommunications failures, natural disasters or other force majeure events; or
• action required by applicable law or a competent authority.

We reserve the right to modify, suspend or discontinue any part of the Website (including features, content and functionality) at any time and without prior notice. We will not be liable to you or any third party for any modification, suspension or discontinuance of the Website or any part of it.

9. Limitation of Liability

9.1 No Warranty

The Website and all content on it are provided on an "as is" and "as available" basis without warranty of any kind, whether express, implied or statutory. To the maximum extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that:

• the Website will meet your requirements or expectations;
• the Website will be available, uninterrupted, timely, secure or error-free;
• information on the Website will be accurate, complete, current or reliable; or
• defects in the Website will be corrected.

9.2 Exclusion of Consequential Loss

To the fullest extent permitted by applicable Australian law (including the Australian Consumer Law), we exclude all liability for:

• indirect, incidental, special, consequential or punitive loss or damage;
• loss of profits, revenue, business, data, goodwill or anticipated savings;
• loss resulting from your reliance on any information, content or material on the Website; and
• loss or damage caused by third-party conduct, systems or content.

9.3 Cap on Liability

Where liability cannot be excluded by law, our total aggregate liability to you for all claims arising out of or in connection with your use of the Website is limited to AUD $100.00 or the amount you paid us in connection with the matter giving rise to the claim in the 12 months preceding the claim, whichever is greater.

9.4 Consumer Guarantees Not Excluded

Nothing in this section limits, modifies or excludes any consumer guarantee, right or remedy that cannot be excluded under the Australian Consumer Law or any other mandatory applicable law.

10. Privacy

We collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Our Privacy Policy describes the types of personal information we collect (including, where applicable, special-category personal data), how we collect it, how we use and disclose it, and your rights in relation to it. Our Privacy Policy is incorporated into these Terms by reference.

If you have any questions or concerns about the way we handle your personal information, you may contact our privacy team at: privacy@feltorianpokerclub.com.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of South Australia, Australia, without regard to its conflict of law principles. You and we each submit to the non-exclusive jurisdiction of the courts of South Australia and the Federal Courts of Australia sitting in South Australia for the resolution of any dispute arising out of or in connection with these Terms or the Website.

If you access the Website from a jurisdiction outside Australia, you do so at your own initiative and are responsible for compliance with all local laws applicable in that jurisdiction.

12. Dispute Resolution

12.1 Informal Resolution

If you have a concern or complaint relating to the Website or these Terms, we encourage you to contact us in the first instance so that we can attempt to resolve the matter informally and promptly. Most concerns can be resolved quickly by contacting us using the details in Section 13 below.

12.2 Formal Complaints

If we are unable to resolve your concern informally within 30 days of receiving your written complaint, either party may refer the dispute to mediation administered by a mutually agreed mediator or, failing agreement on a mediator within 14 days, a mediator appointed by the Australian Disputes Centre in accordance with its Mediation Guidelines. The costs of mediation will be shared equally by the parties unless otherwise agreed.

12.3 Proceedings

If mediation does not resolve the dispute, either party may commence proceedings in the courts referred to in Section 11 above. Nothing in this Section prevents either party from seeking urgent injunctive or other interlocutory relief from a court of competent jurisdiction.

12.4 Regulatory Bodies

You also have the right to lodge a complaint with the Australian Competition and Consumer Commission (ACCC) or the Office of the Australian Information Commissioner (OAIC) in relation to consumer law or privacy matters respectively, regardless of whether you have first contacted us.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy and the specific terms of any confirmed booking, constitute the entire agreement between you and us in relation to the Website and supersede all prior representations, arrangements or understandings relating to the Website.

13.2 Severability

If any provision of these Terms is held to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision will be severed from the remaining provisions, which will continue in full force and effect.

13.3 Waiver

A failure or delay by us to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy. A waiver of any breach does not constitute a waiver of any subsequent breach.

13.4 Assignment

You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms without restriction, provided that such assignment does not materially prejudice your rights.

13.5 Force Majeure

We will not be liable for any failure or delay in performing our obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including natural disasters, acts of government, industrial disputes, infrastructure failures or events of similar nature.

14. Contact Details

If you have any questions, concerns or complaints relating to these Terms or the Website, please contact us:

We aim to acknowledge all written enquiries within 5 business days and to resolve complaints within 30 days of receipt, where practicable.