1. Our Commitment to Responsible Gambling

, operating as Orvencourtstay, is committed to providing a safe, fair and enjoyable gaming environment for every guest who chooses to visit our casino facilities. We recognise that gambling is a form of entertainment and that, like all forms of entertainment, it carries risks that can affect individuals and those close to them.

Our approach to responsible gambling reflects both our legal obligations under Australian law and our genuine care for the wellbeing of our guests and the broader Devonport community. We invest in staff training, guest support programmes, and physical and procedural safeguards to ensure that everyone who enters our gaming areas can make informed choices about their play.

This page sets out the principles, tools and resources that underpin our responsible gambling framework. We encourage every guest to read this information before or during their visit and to reach out to our team at any time if they have concerns about their own gambling or that of someone they know.

2. Adult-Only Access to Gaming Areas

Entry to all gaming areas at Orvencourtstay is strictly restricted to persons aged 18 years and over. This requirement is non-negotiable and is enforced at all times, including during periods of lower venue activity.

2.1 Age Verification

Our trained staff are authorised to request proof of age from any person wishing to access gaming areas, regardless of apparent age. Acceptable proof-of-age documents include:

• A current Australian or international passport
• An Australian driver's licence or learner's permit bearing a photograph
• A government-issued proof-of-age card
• Any other government-issued photographic identification that confirms date of birth

Guests who are unable to produce satisfactory proof of age will be refused entry to gaming areas. Our staff will exercise this right courteously but firmly, and any refusal will be recorded in accordance with our internal compliance procedures.

2.2 Accompanied Minors

Minors are not permitted to enter, remain in or pass through designated gaming areas at any time. Guests who are accompanying minors remain responsible for ensuring those minors do not access gaming floors or gaming machines. Our team will provide direction to appropriate non-gaming areas of the property upon request.

2.3 Staff Obligations

All Orvencourtstay employees and contractors who work in or adjacent to gaming areas receive mandatory training on age verification procedures. Staff who knowingly permit a minor to access gaming facilities are subject to disciplinary action and may be reported to the relevant regulatory authority.

3. Keeping Play Entirely Optional

Gambling at Orvencourtstay is a leisure activity chosen freely by our adult guests. We do not encourage, solicit or pressure any guest to gamble, and we do not link access to other hotel services or privileges to gambling participation.

Every guest has the absolute right to:

• Enter and enjoy all non-gaming areas of the hotel without visiting the casino
• leave the gaming floor at any time without obligation
• Decline invitations to gaming promotions or events
• Request that marketing communications related to gaming be withdrawn

If you would like to update your marketing preferences, please contact our Guest Services team or write to privacy@feltorianpokerclub.com.

4. Time and Spending Limits

One of the most effective ways to keep gambling enjoyable is to decide, before you begin, how much time and money you are comfortable spending. Orvencourtstay encourages every guest to set personal limits and to treat those limits as firm commitments.

4.1 Spending Limits

When you have reached your pre-set spending limit, we encourage you to stop play for that session. Our staff will not encourage you to continue once you have indicated you wish to stop.

4.2 Time Limits

Extended gaming sessions can affect judgement, fatigue and emotional state. Before you begin, set a clear finish time and use the clocks displayed throughout our gaming areas as a reference. Practical suggestions include:

• Setting an alarm on your personal device to signal the end of your planned session
• Scheduling meal or rest breaks at regular intervals
• Agreeing a finish time with a companion before you begin
• Requesting a reminder from one of our gaming staff members

4.3 What to Do If You Exceed a Limit

If you find that you have consistently gone beyond the limits you set for yourself, this is an important signal worth taking seriously. Please consider using the self-exclusion programme described in Section 7, or speaking confidentially with a member of our Responsible Gambling team.

5. Recognising Changes in Gambling Behaviour

Gambling can shift from a recreational activity to a source of harm gradually. Being aware of changes in your own gambling behaviour — or in the behaviour of someone you care about — is the first step toward addressing any concerns.

The following are common indicators that gambling may be becoming problematic:

• Spending more time or money on gambling than originally intended
• Returning to gamble after a loss in order to try to recover money
• Feeling restless, irritable or preoccupied when not gambling
• Using gambling as a way to escape worry, stress or low mood
• Neglecting work, study, family or social commitments because of gambling
• Concealing the extent of gambling from family members or close friends
• Borrowing money, selling possessions or using savings in order to gamble
• Making repeated unsuccessful attempts to reduce or stop gambling
• Feeling a need to gamble with increasing amounts of money to achieve the same sense of excitement
• Experiencing financial difficulty that is directly linked to gambling expenditure

Recognising one or more of these signs does not define or diagnose any condition. It is simply useful information that may prompt you to pause, reassess and seek support if you feel that would be helpful. Our Responsible Gambling team is available on the property at all times when gaming areas are open.

6. Taking Breaks and Cooling-Off Periods

Regular breaks are an important part of responsible gambling. Orvencourtstay actively supports guests in taking breaks during gaming sessions and offers designated rest spaces adjacent to gaming areas.

6.1 During-Session Breaks

We encourage all guests to step away from gaming machines or tables at regular intervals. During a break, consider:

• Reviewing whether you have reached or are approaching your pre-set time or spending limit
• Having a meal or refreshment away from the gaming floor
• Speaking with a companion about how the session has gone
• Engaging in a brief walk or other change of environment

6.2 Voluntary Cooling-Off Periods

If you would like a structured pause from gambling that extends beyond a single session, you may speak with our Responsible Gambling staff to arrange a voluntary cooling-off period. During a cooling-off period:

• Your name will be recorded as having requested a voluntary break
• Staff will decline to admit you to gaming areas for the agreed duration
• You remain welcome in all non-gaming areas of the hotel throughout the period
• At the end of the period you may choose to extend it, convert it to a full self-exclusion, or allow it to lapse

Cooling-off periods are available in durations from 24 hours upward. Please ask any member of our Responsible Gambling team for details.

7. Property Self-Exclusion Programme

Self-exclusion is a formal, documented commitment by a guest to be excluded from all gaming areas at Orvencourtstay for a defined period. It is a practical and confidential tool available to any person who feels that a firm boundary would be helpful in managing their gambling.

7.1 How to Apply for Self-Exclusion

To apply for self-exclusion, please speak with a member of our Responsible Gambling team in person at the property. The process involves:

1. A private, confidential conversation with a trained Responsible Gambling team member
2. Completion of a self-exclusion agreement form, which specifies the duration of the exclusion
3. Provision of a current photograph for identification purposes
4. Confirmation of the terms of the exclusion and any conditions that apply

7.2 Duration and Renewal

7.3 Effect of Self-Exclusion

Once a self-exclusion agreement is in force:

• You will be refused entry to all gaming areas at Orvencourtstay for the agreed period
• Our staff will be instructed to enforce the exclusion consistently and without exception
• You will be removed from gaming-related marketing communications for the duration of the exclusion
• Any winnings obtained in breach of a self-exclusion agreement may be withheld in accordance with applicable law and venue policy
• You remain welcome in non-gaming areas of the hotel unless a wider ban has been applied

7.4 Confidentiality

All self-exclusion records are treated as strictly confidential. Information is held securely by and is used solely for the purpose of administering and enforcing your exclusion. For further information on how we handle personal information, please refer to our Privacy Policy.

7.5 Lifting a Self-Exclusion

A self-exclusion agreement may not be lifted before its agreed expiry date. If you wish to allow an exclusion to lapse at its natural conclusion without renewal, or if you wish to convert to a shorter period at the point of renewal, you will be required to attend an in-person review meeting with our Responsible Gambling team before gaming access is restored.

8. Support from Trusted Contacts

Friends, family members and other trusted people in a guest's life can play an important role in responsible gambling. Orvencourtstay acknowledges that problem gambling affects not just the individual concerned but also those who are close to them.

8.1 Third-Party Concern Reports

If you are concerned about the gambling behaviour of a family member or close friend who visits our property, you may speak confidentially with our Responsible Gambling team. While we are unable to share individual guest information with third parties, we can:

• Listen to your concerns in a private and non-judgemental setting
• Provide general guidance on how to approach a conversation with the person you are concerned about
• Explain the self-exclusion process should the individual wish to pursue it
• Provide information about independent support services available in Australia

8.2 Encouraging Someone to Seek Support

If you are trying to support someone whose gambling concerns you, consider the following approaches:

• Choose a calm, private moment to raise your concerns rather than during or immediately after a gambling session
• Use straightforward, non-accusatory language that focuses on the specific changes you have observed
• Acknowledge that the person may not share your assessment and listen to their perspective
• Offer to accompany them to speak with our Responsible Gambling team or another support service
• Avoid taking responsibility for their gambling debts, as this can delay acknowledgement of the issue
• Seek your own support if you are experiencing distress as a result of another person's gambling

9. Responsible Gambling Resources in Australia

Australia has a range of publicly funded and community-based services that provide information, guidance and support to people affected by gambling-related harm. These services are independent of Orvencourtstay and are available free of charge.

We encourage any guest who is concerned about their own gambling, or the gambling of someone they know, to seek support from local authorities, government-funded services or community support organisations operating in their area. Information about these services is available from:

• State and territory government consumer affairs and gaming regulatory bodies, which publish responsible gambling information and can direct you to appropriate local services
• Community health and wellbeing organisations active in the Devonport region and across Tasmania
• Financial counselling services, which can assist with debt and budgeting concerns related to gambling expenditure
• Family and relationship support services, which can assist people affected by a loved one's gambling

Our Responsible Gambling team maintains an up-to-date list of current local and national support services and will provide this information to any guest upon request, in full confidence.

9.1 Regulatory Oversight

Gaming activities in Australia are regulated at a state and territory level. The relevant regulatory authority for the jurisdiction in which a venue operates is responsible for setting and enforcing standards relating to responsible gambling, including requirements for self-exclusion programmes, signage, staff training and venue obligations. Guests who believe a venue has failed to meet its obligations may direct concerns or complaints to the relevant state or territory gaming regulator. Information about how to contact the appropriate authority is available from government websites and from our Responsible Gambling team.

10. Our Staff and Responsible Gambling Training

All Orvencourtstay employees who work in gaming areas, or who may interact with guests using gaming facilities, receive formal responsible gambling training before commencing their duties in those roles. Training is reviewed and refreshed at regular intervals.

Our trained staff are able to:

• Identify behavioural signs that may indicate a guest is experiencing difficulty with their gambling
• Approach guests experiencing difficulty in a sensitive, respectful and non-judgemental manner
• Provide information about on-property responsible gambling tools and external support services
• Facilitate access to self-exclusion and cooling-off arrangements
• Comply with legislative requirements relating to gaming conduct and guest welfare

If you would like to speak with a member of our Responsible Gambling team at any time during your visit, please approach any member of gaming floor staff, contact the Guest Services desk, or ask at the property's main reception. All such conversations are treated with complete discretion.

11. Practical Reminders for Every Visit

Before entering our gaming areas, we invite you to consider the following simple reminders:

• Gamble for entertainment, not income. The odds on all gaming products are set such that the house retains an advantage over time. Gambling should never be viewed as a reliable way to earn money or to recover financial losses.
• Gamble with money you can afford to lose. Only bring to the gaming floor an amount that, if lost entirely, would not affect your ability to meet your ordinary living expenses.
• Set your limits before you begin. Decide on your time and spending limits in advance and commit to honouring them.
• Do not gamble when you are tired or under stress. Fatigue and heightened emotion affect judgement and can lead to decisions you may later regret.
• Take regular breaks. Step away from gaming activities at intervals and use the break to reassess your session.
• Balance gambling with other activities. Gambling is one leisure option among many. A balanced lifestyle supports healthy engagement with all forms of entertainment.
• Ask for help if you need it. Seeking support is a sign of self-awareness and strength. Our team and independent community services are here to help.

12. Contact and Policy Updates

Questions or concerns regarding our responsible gambling practices may be directed to our Responsible Gambling team in person during your visit, or in writing to:

This Responsible Gambling page is reviewed periodically to reflect changes in legislation, regulatory guidance and best practice. The date of the most recent review is stated at the top of this page. Guests are encouraged to revisit this page periodically, particularly if they have questions about any of the tools or resources described.

Orvencourtstay is committed to continually improving the support available to our guests. We welcome feedback on our responsible gambling practices and take all suggestions seriously in our ongoing commitment to a safe and enjoyable environment for everyone.