Privacy Policy
Last updated: 1 July 2025
1. Introduction
(ACN 936 284 751 / ABN 78 936 284 751), trading as Orvencourtstay, operates the hotel-casino property located in Devonport, Australia, and maintains the website at orvencourtstay.com (the “Website”). References to “we”, “us” or “our” throughout this Privacy Policy mean .
We are committed to protecting the personal information of every person who visits our Website or submits an enquiry or reservation request through it. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have in relation to it.
This policy applies solely to personal information processed in connection with your use of orvencourtstay.com. It does not govern information collected through other channels or at our physical premises except where that information arises directly from a Website interaction.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.
2. Data Controller
The entity responsible for your personal information is:
| Legal entity | |
|---|---|
| Trading name | Orvencourtstay |
| ACN | 936 284 751 |
| ABN | 78 936 284 751 |
| Registered address | |
| Privacy enquiries | privacy@feltorianpokerclub.com |
Any question, request or complaint relating to the personal information we hold about you should be directed to the address or email above.
3. Personal Information We Collect
We collect only the personal information that is reasonably necessary for the purposes described in this policy. The categories below reflect the information we may collect through the Website.
3.1 Contact and Reservation-Request Information
When you submit an enquiry, reservation request, or contact form through the Website, we may collect:
- Full name
- Email address
- Telephone number
- Preferred arrival and departure dates
- Number of guests and room preferences
- Special requests or accessibility requirements you choose to share
- Any other information you voluntarily include in the free-text fields of a form
3.2 Device, Technical and Usage Information
When you browse the Website, certain technical information is automatically recorded by our servers or collected through cookies and similar technologies, including:
- IP address and approximate geographic location derived from it
- Browser type and version
- Operating system
- Device type (desktop, tablet, mobile)
- Referring URL and exit pages
- Pages viewed, links clicked, and time spent on each page
- Date and time of access
- Cookie identifiers and session tokens
3.3 Consent and Preference Data
Where we seek your consent before engaging in a particular processing activity — for example, sending you marketing communications or placing non-essential cookies — we record the fact of that consent, the date and time it was given, the mechanism through which it was obtained, and any subsequent withdrawal.
3.4 Special-Category Personal Data
We do not intentionally collect special-category personal data through the Website. If you voluntarily include information of a sensitive nature in a free-text field, we will treat it with the highest degree of care and will not use it for any purpose beyond responding to your specific request.
3.5 Information About Third Parties
If you provide personal information about another individual (for example, a travel companion) when making a reservation request, please ensure you have that person's authority to do so and that they are aware of this Privacy Policy.
5. Purposes of Processing and Legal Bases
We process personal information only for specified, legitimate purposes. The table below sets out each purpose, the information categories involved, and the legal basis under the Privacy Act 1988 (Cth) on which we rely.
| Purpose | Information used | Legal basis |
|---|---|---|
| Responding to enquiries and reservation requests | Contact and reservation-request information | Necessary to take steps at your request prior to entering into a contract; or our legitimate interests in providing pre-contractual guest services |
| Processing and managing your reservation | Contact and reservation-request information | Performance of a contract to which you are a party |
| Website operation, security and fraud prevention | Device and technical information; consent data | Our legitimate interests in maintaining a secure and functional website and protecting against unauthorised access or misuse |
| Analytics and Website improvement | Device and usage information; cookie identifiers | Consent (where required); legitimate interests in improving our services |
| Direct marketing communications | Email address; name; preference data | Your consent, which you may withdraw at any time |
| Compliance with legal obligations | Any relevant personal information | Compliance with applicable Australian law |
| Responsible-gaming and age-verification obligations | Contact information; date of birth where provided | Compliance with applicable regulatory requirements; our legitimate interests in maintaining a safe environment |
We will not use your personal information for a purpose that is incompatible with the purpose for which it was collected without first obtaining your consent or as otherwise permitted by law.
6. Disclosure of Personal Information
We treat your personal information as confidential. We do not sell, rent or trade your personal information to third parties. We may disclose your personal information to the following categories of recipients, strictly to the extent necessary for the purposes described in this policy:
6.1 Service Providers
We engage trusted third-party organisations to assist us in operating the Website and delivering our services. These may include:
- Website hosting and cloud infrastructure providers
- Email delivery and communications platform providers
- Analytics and performance monitoring services
- Customer relationship management (CRM) platform providers
- Reservation management system providers
All service providers are required by contract to handle your personal information only on our instructions, to maintain appropriate security measures, and not to use it for their own purposes.
6.2 Professional Advisers
We may share personal information with our legal, accounting, and auditing advisers where necessary to obtain professional advice or in connection with legal proceedings.
6.3 Regulatory and Law-Enforcement Authorities
We may disclose personal information to government agencies, regulators, law-enforcement bodies or courts where we are required or authorised to do so by law, or where disclosure is necessary to protect the rights, property or safety of , our guests or the public.
6.4 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of our business assets, personal information may be transferred to the relevant successor entity, subject to equivalent privacy protections.
7. Overseas Disclosure
Some of the service providers we engage may store or process personal information on servers located outside Australia. Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure that the recipient is subject to a law, or binding contractual obligations, that provides a standard of protection substantially similar to the APPs.
Where we are unable to ensure such protections, we will seek your consent to the overseas disclosure or will only disclose the information if we are otherwise required or permitted to do so by law. By submitting your personal information through the Website, you acknowledge that it may be transferred to and processed in countries other than Australia, subject to the safeguards described in this section.
8. Retention of Personal Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our general retention approach is as follows:
| Information category | Retention period |
|---|---|
| Reservation-request and contact information (where no booking results) | 12 months from the date of the enquiry |
| Reservation and guest-service records | 7 years from the date of check-out, consistent with Australian financial-record obligations |
| Marketing consent records | Duration of the marketing relationship plus 3 years after withdrawal of consent |
| Website analytics and log data | Up to 26 months in aggregated or pseudonymised form |
| Cookie consent records | 3 years from the date of consent or withdrawal |
At the end of the applicable retention period, personal information is securely deleted or de-identified in accordance with our internal data-management procedures.
9. Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. Our security measures include:
- Encryption of data in transit using industry-standard TLS protocols
- Access controls limiting personal information to authorised personnel only
- Regular review of our information-handling practices and systems
- Contractual security obligations imposed on all service providers
- Incident-response procedures for identifying, containing and notifying eligible data breaches in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth)
No method of data transmission or storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please notify us promptly at privacy@feltorianpokerclub.com.
10. Your Rights and Choices
Under the Privacy Act 1988 (Cth) and the APPs, you have a number of rights in relation to the personal information we hold about you.
10.1 Access
You have the right to request access to the personal information we hold about you. We will respond to access requests within a reasonable period. We may charge a reasonable fee to cover our administrative costs in providing access, and we will advise you of any applicable fee before processing your request. Access may be refused in limited circumstances permitted by the APPs, in which case we will explain our reasons in writing.
10.2 Correction
If you believe that personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you may request that we correct it. We will take reasonable steps to correct the information and, if we are unable to do so, we will provide you with a written explanation.
10.3 Withdrawal of Consent
Where we rely on your consent as the basis for processing, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal. To unsubscribe from marketing communications, use the unsubscribe link included in every marketing email, or contact us directly at privacy@feltorianpokerclub.com.
10.4 Complaints
If you believe we have breached our privacy obligations, you may lodge a complaint with us in the first instance. We will acknowledge receipt within 5 business days and endeavour to resolve the matter within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Postal address: GPO Box 5218, Sydney NSW 2001, Australia
10.5 How to Exercise Your Rights
To exercise any of the rights described in this section, please contact our privacy team at privacy@feltorianpokerclub.com or by post at:
Privacy OfficerWe may need to verify your identity before processing your request. We will not charge you for lodging a request or complaint.
11. Responsible Gaming and Age Verification
Our casino facility is open exclusively to individuals who are 18 years of age or older. The Website does not facilitate online gaming. However, personal information submitted through the Website in connection with a reservation request that relates to our casino facilities may be used to assist us in upholding our age-related obligations and maintaining a responsible-gaming environment.
If you wish to learn more about responsible gaming resources and support services in Australia, the Australian Communications and Media Authority (ACMA) and state and territory gaming regulators publish guidance and self-exclusion information through their respective public websites.
12. Links to Third-Party Websites
The Website may contain links to external websites operated by third parties. We are not responsible for the privacy practices of those websites and encourage you to review the privacy policies of any third-party site you visit. The presence of a link does not constitute our endorsement of that site or its privacy practices.
13. Individuals Under 18
The Website is not directed at individuals under the age of 18. We do not knowingly collect personal information from persons under 18. If you believe we have inadvertently collected personal information from a person under 18, please contact us immediately at privacy@feltorianpokerclub.com and we will take prompt steps to delete that information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. When we make material changes, we will post the revised policy on this page with an updated “Last updated” date at the top of the document. We encourage you to review this policy periodically to stay informed about how we handle your personal information. Your continued use of the Website following the posting of changes constitutes your acknowledgement of the revised policy.
15. Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or to the personal information we hold about you, please contact our privacy team using the details below:
| privacy@feltorianpokerclub.com | |
| Postal address | Privacy Officer, , |
We are committed to working with you to resolve any privacy concerns fairly and promptly.